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Help Center
Browse step-by-step guides for every CVMatchly feature.
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Browse articlesThe essentials
Frequently asked questions.
Clear answers to the questions we hear most often.
Getting Started
How do I optimize my CV for a specific job?
Simply upload your CV and paste the job description. Our AI will analyze both and provide personalized recommendations to improve your match score.
What file formats are supported?
We support PDF, DOCX, and TXT file formats. PDF is recommended for best results.
How accurate is the job matching?
Our AI analyzes over 50+ factors including skills, experience, keywords, and ATS compatibility to provide highly accurate matching scores.
Billing & Subscriptions
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. You'll continue to have access to premium features until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee for new subscribers. Contact our support team for assistance.
How do I upgrade my plan?
Go to your billing settings in the dashboard and select the plan you want to upgrade to. The change will take effect immediately.
Technical Support
The CV upload isn't working. What should I do?
Try refreshing the page, check your internet connection, and ensure your file is under 10MB. If the issue persists, contact our support team.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
Is my data secure?
Yes, we use enterprise-grade security measures including SSL encryption, secure data storage, and regular security audits to protect your information.
Chrome Extension
How do I install the Chrome extension?
Visit the Chrome Web Store, search for 'CVMatchly', and click 'Add to Chrome'. Then sign in with your account to sync your data.
The extension isn't detecting job descriptions. Why?
Make sure you're on a supported job board (LinkedIn, Indeed, Glassdoor) and the extension has the necessary permissions enabled.
Can I use the extension offline?
The extension requires an internet connection to analyze CVs and job descriptions using our AI technology.
User stories
Help that keeps your job search moving.
OT
Oluwatobi Otomewo
Software Engineer
“The AI-powered CV optimization has helped me land more interviews and get more job offers.”
MC
Michael Chen
Software Engineer
“CVMatchly's support documentation is comprehensive and easy to follow. Great self-service options!”
ER
Emily Rodriguez
Marketing Specialist
“Outstanding customer service. They went above and beyond to help me optimize my CV.”
Still need help?
We’re ready when you are.
Tell us what is getting in the way and our team will help you sort it out.